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Online
Open 24 hours. Visit The Joan What’s On page and select your performance.
You can book directly from the online listing or enter the event page for more detail before booking.
By Phone
Call Ticketing Services on (02) 4723 7600, open 9am – 4.30pm Monday to Friday and 1 hour before performances. During busy periods, calls are answered in order.
In Person
The Joan Box Office is open 9am – 4.30pm Monday to Friday and 1 hour before performances.
Tickets can be purchased using credit card (Visa and Mastercard only), EFTPOS or cheque. For concession or discount tickets, please bring valid identification.
Please arrive at least 30 minutes before the performance if collecting tickets.
Booking fee: $5 per transaction
Many of our Kids & Families shows offer family or group discounts. Children aged under two do not require a ticket, providing they can sit on a parent or carer’s lap.
Prams are not permitted in the theatres. For all Kids & Families performances in the Q Theatre, prams and strollers can be stored in the holding room. For Concert Hall performances please ask our front-of-house staff for storage options.
Exchanges and Refunds
Full details are available in our Terms & Conditions.
Ticket Resellers
Tickets should only be purchased directly from The Joan website or Box Office.
Tickets bought through resellers may be invalid or overpriced and may not be admitted.
For more information, see the Live Performance Australia Safe Tix Guide.
Sold-Out Performances
When performances approach capacity or sell out, this is shown on the website. Occasionally additional seats are released and announced via our channels.
Booking Fee
A $5 booking fee applies to all transactions (for any number of tickets or payment type).
Concessions
Concession pricing is available for:
Selected performances include seniors matinees or family packages. Check individual listings for details.
Groups
Group discounts may be available depending on the presenter and performance, please contact box office.
The Joan Gift Vouchers can be used for any ticketed performance at the venue.
Choose an amount, purchase online and the voucher will be emailed to you.
Vouchers can be purchased and redeemed online, by phone or at the Box Office.
BOX OFFICE
In Person
Monday – Friday 9am – 4.30pm (through school term & holidays)
1 hour before performances
Please note our regular Box Office phone hours are:
Monday – Friday 9am – 4.30pm
1 hour before performances
Online bookings
Open 24 hours at thejoan.com.au
You can find the Box Office in the centre of The Joan’s ground floor Atrium Foyer.