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Many of our Kids & Families shows have family or group discounts available.
Ticket prices may vary for performances held at The Joan but not presented by us. Different presenters and promoters have varying pricing structures and conditions, so always check the details before purchasing.
Children aged under two years do not require a ticket, providing they can sit on a parent or carer’s lap.
Prams are not permitted in the theatres. For all Kids & Families performances in the Q Theatre, you can store prams and strollers in the holding room. For other performances in the Concert Hall, please store them via the side stage.
Exchanges and Refunds
If you can’t get to a show we encourage you to give your ticket to a friend to use.
For more information, please have a read of our Terms & Conditions page.
Beware of Ticket Resellers
If you purchase tickets from a reseller such as Viagogo, StubbHub or one of the many other resellers in the marketplace, you may be paying too much, or potentially purchasing tickets that are not valid.
Tickets for all shows at The Joan should always be purchased direct from our Box Office or from our website.
Only tickets that have been purchased officially through The Joan will be admitted to performances.
For more information, check out the Live Performance Australia Safe Tix Guide.
Sold Out Performances
Our website will indicate when shows are nearing capacity, and when they are sold out. From time to time additional seats will be put on sale and we will notify patrons via our Facebook page.
Booking Fee
A $5 booking fee applies to all transactions (regardless of the number of tickets bought or payment type).
Concessions and Students Discounts
We love our audiences young and old(er).
We’ve listened and we are re-introducing concession prices for all Seniors Card holders, and we’ve set special seniors matinee prices on selected season performances.
Concession pricing is available for any type of pensioners, Australian Government Health Care Card and Seniors Card holders as well as full time tertiary, TAFE and school students.
Selected performances have family ticket packages available.
In some cases a student discount price is also offered, including exclusive discounts for Penrith Conservatorium students. Check individual show listings for details.
Group Discounts
Depending on the presenter and the performance, group discounts may be available. Check individual show listings for details.
The Perfect Gift – How to Buy
Take the hassle out of gift selection. Vouchers are a win-win solution – you’re giving the promise of great entertainment and the chance for the recipient to tailor their choice to suit their own tastes and timings.
Joan Gift Vouchers can be used for any performance or ticketed events at The Joan. Simply choose the amount you wish to spend, make your purchase and an email with the Gift Voucher will be sent to you.
Vouchers can be purchased and redeemed online, on the phone or over the counter at our box office.
In Person
Monday – Friday 9am – 4.30pm (through school term & holidays)
1 hour before performances
Please note our regular Ticketing Services phone hours are:
Monday – Friday 9am – 4.30pm
1 hour before performances
Online bookings open 24 hours
You can find the Box Office in the centre of The Joan’s Atrium Foyer, near the steps up to the Q Theatre.