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Accessibility
The Joan is committed to ensuring access for all people. We prefer to engage directly with our patrons with a disability to fully understand your needs and provide you with the best possible service.
Companion card bookings are accepted.
For our patrons with a disability our theatres are equipped with:
- Space for wheelchairs with strong sight lines and easy access. The Concert Hall has two companion seats available per wheelchair space, and the Q Theatre has one companion seat available per wheelchair space.
- Hearing loop for patrons with impaired hearing in our Q Theatre Floorplan showing best seats for the hearing loop.
- Audio Described Performances (selected performances) for our visually impaired patrons
Visitor Information
Parking
- Accessible parking (nearby Council car park and Westfield car park) and accessible pathways to venue
- A lift to all levels of the building and flat, accessible pathways to seating
Box Office
- Our Box office is equipped with a counter that allows us to appropriately serve our patrons in a wheelchair
- To provide excellent service, we prefer our patrons with a need of one of our wheelchair spaces to call our Box Office to book tickets.
On-site Facilities
- Accessible bathrooms are located on the ground floor and level two.
- Two sets of Men’s and Women’s toilets are located on the ground floor; one opposite the lift and the other off the Borland Foyer, near the Concert Hall.
- There are also Men’s and Women’s toilets on level two.
- Baby change facilities are located on the ground floor.