Venue Information
Photo / Claire Bernoth

Box Office

Everything you need to know about buying tickets and gift vouchers for The Joan.

(If you want to hop straight over to the Box Office to buy tickets without browsing What’s On, click here)

Contact & Location

Box Office Hours


In Person
Monday – Friday 9am – 4.30pm (through school term & holidays)
1 hour before performances

Please note our regular Ticketing Services phone hours are
Monday – Friday 9am – 4.30pm
1 hour before performances

Online bookings 24 hours

Phone (02) 4723 7600

Box Office Location

You can find the Box Office in the centre of The Joan’s Atrium Foyer, near the steps up to the Q Theatre.

Box Office Contact

Phone (02) 4723 7600

Please note, that at times we experience high volumes of calls and an email backlog, however we will respond to your query as quickly as we can.

Getting to The Joan

You can find us at 597 High Street, close to the Penrith City Council building and Westfield.

We’re a short walk through Westfield from Penrith train station, and if you’re coming by car we’re just off Mulgoa Road, past the roundabout on High Street. There are several parking options nearby.

Our Box Office is on the ground floor, at the Westfield end, near the bar and the lift.


City Rail trains and Blue Mountains services arrive at and depart from Penrith Station. Timetables are available from the Transport NSW website. The Joan Sutherland Performing Arts Centre is a short walk from Penrith Station via Penrith Plaza.


Traveling from Sydney and the Blue Mountains, take the Mulgoa Road exit from the M4. Continue along Mulgoa Road and turn into High Street.

Travel time from Sydney CBD can vary. The M4 can become quite congested with commuter traffic on Friday evenings so it is a good idea to allow extra travel time.

Generally, the trip by car takes an hour from the CBD. Travelling from the Blue Mountains is fairly straight forward (though extra time should be given for Sunday afternoon travel).


The following off-street parking is available:

  • Penrith Civic Centre car park (at Penrith City Council)
    This parking is outdoors. Until 3.30pm on weekdays there are limits to how long you can park here. There are 1 and 2 hour parks. After 3.30  there is no restriction. Check the signs for weekends. Actually check the signs all the time, because sometimes they may change.Enter this car park from High Street. Turn right off Mulgoa Rd (if you’re heading toward Penrith with Panthers etc behind you) and then left at the roundabout into this park. If there’s nothing available in here you can come back out again and continue a little further past the Joan and left into:
  • Westfield Penrith Plaza car park (subject to Westfield parking terms and conditions – first 2 hours free, or 4 hours if you have the Westfield app). Or you can turn right at the same lights as into Westfield and then left into:
  • Union Road car park (opposite the Centre and is free all day and evening). Some parks are only three hours but many are all day.

Penrith City Council has also put together this handy little PDF map with all the nearby parking on it.

How to buy tickets


To book your theatre tickets online for any performance at The Joan, simply head over to our What’s On page, and find the show you’re after. If you’d like to read a bit more about the performance before booking, click on the show title to be taken to the event page, where you’ll see a large ‘book now’ button below the main image. If you want to go straight from the What’s On listing to the booking page, click on ‘buy tickets’ when you hover your mouse over the event tile.

Please arrive at the Box Office at least 30 minutes before the start of the performance to collect your tickets.

Payment can be made by Visa or Mastercard. We do not accept American Express.
Please note: A $5 booking fee applies to all transactions (regardless of the number of tickets bought or payment type)

By Phone

To book your tickets over the phone call Ticketing Services on 02 4723 7600. During busy times your call will be placed in a queue and answered in strict rotation.

Your tickets will be available for collection at the Box Office ahead of the performance. Please bring your concession/industry card or other proof of discount eligibility to the theatre when you collect your tickets.

Payment can be made by Visa or Mastercard. We do not accept American Express.
Please note: A $5 booking fee applies to all transactions (regardless of the number of tickets bought or payment type)

In Person

Tickets can be purchased in person by credit card, eftpos or by cheque.

Please note: A $5 booking fee applies to all transactions (regardless of the number of tickets bought or payment type)

Please make sure you bring your concession/industry card or other proof of discount eligibility to the Box Office with you.

Tickets for families, children and babies

Most of our Kids & Families shows have a special family ticket price of $90.

This price is for four people, no more than two adults.

Children’s ticket prices are set at $25 for The Joan’s Kids & Families shows.

Ticket prices may vary for performances held at The Joan but not presented by us. Different presenters and promoters have varying pricing structures and conditions, so always check the details before purchasing.

Children aged under two years do not require a ticket, providing they can sit on a parent or carer’s lap.

Prams are not permitted in the theatres. For all Kids & Families performances in the Q Theatre, you can store prams and strollers in the holding room. Other performances in the Concert Hall, please store them via the side stage.

Exchanges and Refunds

Please click here for all our general Terms & Conditions.

If you can’t get to a show we encourage you to give your ticket to a friend to use.

Beware of Ticket Resellers

If you purchase tickets from a reseller such as Viagogo, StubbHub or one of the many other resellers in the marketplace, you may be paying too much, or potentially purchasing tickets that are not valid.

Tickets for all shows at The Joan should always be purchased direct from our Box Office or from our website.

Only tickets that have been purchased officially through The Joan will be admitted to performances.

For more information click here to check out the Live Performance Australia Safe Tix Guide.

Sold Out Performances

Our website will indicate when shows are nearing capacity, and when they are sold out. From time to time additional seats will be put on sale and we will notify patrons via our Facebook page.

Booking Fee

A $5 booking fee applies to all transactions (regardless of the number of tickets bought or payment type).

Concessions and Discounts

We love our audiences young and old(er).

We’ve listened and we are re-introducing concession prices for all Seniors Card holders, and we’ve set special seniors matinee prices on selected season performances.

Concession pricing is available for any type of pensioners, Australian Government Health Care Card and Seniors Card holders as well as full time tertiary, TAFE and school students.

Selected performances have family ticket packages available.

In some cases a student discount price is also offered, including exclusive discounts for Penrith Conservatorium students. Check individual show listings for details.

Group Discounts

Depending on the presenter and the performance, group discounts may be available. Check individual show listings for details.


The Joan is committed to ensuring access for all people. We prefer to engage directly with our patrons with a disability to fully understand your needs and provide you with the best possible service. Companion card bookings are accepted.

For our patrons with a disability our theatres are equipped with:

  • Space for wheelchairs with strong sight lines and easy access. The Concert Hall has two companion seats available per wheelchair space, and the Q Theatre has one companion seat available per wheelchair space.
  • Hearing loop for patrons with impaired hearing in our Q Theatre (click here for a floor plan showing best seats for the hearing loop)
  • Audio Described Performances (selected performances) for our visually impaired patrons


  • Accessible parking (nearby Council car park and Westfield car park) and accessible pathways to venue
  • A lift to all levels of the building and flat, accessible pathways to seating

Box Office

  • Our Box office is equipped with a counter that allows us to appropriately serve our patrons in a wheelchair
  • To provide excellent service, we prefer our patrons with a need of one of our wheelchair spaces to call our Box Office to book tickets.


  • Accessible bathrooms are located on the ground floor and level two.


  • Two sets of Men’s and Women’s toilets are located on the ground floor; one opposite the lift and the other off the Borland Foyer, near the Concert Hall.
  • There are also Men’s and Women’s toilets on level two
  • Accessible toilets are located on the ground floor and level two
  • Baby change facilities are located on the ground floor

Gift Vouchers

The Perfect Gift - How to Buy

Take the hassle out of gift selection. Vouchers are a win-win solution – you’re giving the promise of great entertainment and the chance for the recipient to tailor their choice to suit their own tastes and timings.

Joan Gift Vouchers can be used for any performance or ticketed events at The Joan. Simply choose the amount you wish to spend, make your purchase and an email with the Gift Voucher will be sent to you.

Vouchers can be purchased and redeemed online, on the phone or over the counter at our box office.