Can I return or exchange my tickets?
All tickets are non-refundable. Exceptions may occur in particular circumstances as outlined in the Live Performance Australia Ticketing Code of Practice. Subscribers are eligible for free exchanges within a season of a performance.
If you can’t get to a show we encourage you to give your ticket to a friend to use.
What time should I collect my tickets from the Box Office?
Tickets for all performances can be collected in advance, at any time during opening hours (9am – 4.30pm Monday to Friday), from the Box Office.
The Box Office is open an hour before performances (when outside of standard opening hours) and we’d suggest you arrive at least 30 minutes before to avoid queues and to relax with a drink from one of our bars.
There’s also the print-at-home ticket option. If you choose this option, please double-check to make sure your email address is correct.
Do you offer discounted tickets?
Subscribers receive up to 15% off standard single ticket prices. For more information on Subscriptions click here.
Western Sydney University students are eligible for $15 tickets to performances within The Joan’s subscription season on presentation of a valid Student ID.
We also offer an Under 30s ticket price of $30 for all shows within The Joan’s subscription season.
Concession prices are available, as are family tickets to selected performances.
What if I'm running late?
While it can’t always be helped, being late can impact performers and the rest of the audience.
To avoid disruption, most performances have a lockout restricting entry until a suitable break in the performance. We recommend allowing plenty of time to arrive, collect tickets and relax before the performance.
Latecomers are not entitled to a ticket refund or exchange unless as outlined in the Live Performance Australia Ticketing Code of Practice.
Is there a dress code? What should I wear?
There is no dress code for the theatre. Dress as you would for a night out – comfortable enough to sit through a performance.
What should I do? When do I clap?
It’s customary to applaud at the end of a piece of music.
If you’re unsure when to clap, just follow the lead of those around you.
For the enjoyment of those around you, please don’t talk during the performance or use your mobile phone. Mobile phones must be turned to silent.