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Health & Safety Guidelines

The Joan is a registered COVID Safe venue and we are now operating under strict new guidelines. Your health and safety is our priority.

In accordance with the recent update to NSW Health regulations, The Joan is operating at 100% capacity from 29 March 2021 (NOTE – TEMPORARILY REDUCED TO 50% from 25 June 2021 until 2 July 2021 – update here). There will be no vacant seats between bookings in seated indoor venues for all events at The Joan from 29 March 2021.

Help us prevent the spread of COVID-19

  • Practise physical distancing wherever possible.
  • Avoid close contact with other people.
  • Wash your hands frequently with soap and water for 20 seconds.
  • Use hand sanitiser (including before and after eating).
  • Sneeze or cough into elbow.
  • Wear a mask.
  • Do not attend if you are experiencing any symptoms of COVID and/or have been in contact with a confirmed case.
  • Do not attend if you have been instructed by NSW Health to stay-at-home, within your LGA, or any other restriction.
  • Remain in your allocated seat for the performance.
  • Allow plenty of time to get to your seat – theatre will be open 30 minutes before the show.
  • Use the print at home function for your tickets, or show them on your phone. We will not be providing printed tickets unless in special circumstances, and in those cases we will minimise ticket handling for safety.
  • Please be kind to our staff – they are there to help you enjoy your visit. Please don’t give them a hard time about the necessary changes to your theatre visit.

What we are doing to help – And how you can help us:

  • Capacity restrictions are currently in place. As a result our venue is operating at a reduced capacity which is being safely managed by our staff.  The auditorium, foyers, bathrooms and hallways have capacity limits that are clearly signposted.
  • All visitors (patrons, artists, students, contractors, staff, volunteers and other personnel) must register their attendance on site using the QR Codes located near the entry points. Staff are available for assistance, and a manual option is available for those unable to register online.
  • According to the latest update from NSW Health, all staff and visitors (12 years and older) must wear masks inside The Joan.
  • We will have a COVID-safety Marshall on duty for each performance to oversee patron safety.
  • Theatres will be open 30 minutes before the show to allow plenty of time for patrons to be seated.
  • Patrons may have temperatures checked, be offered masks and sanitiser, and will be made aware of our COVID-safe terms and conditions on entry.
  • Toilet facilities are available in three locations: opposite the lifts on the ground floor, off the Borland Foyer on the ground floor (Concert Hall end); and upstairs on Level Two. For Q Theatre performances, the Borland Foyer facilities may be opened according to patron numbers for safe distancing.
  • The auditorium doors will open early to allow audience members to head directly to their seat to avoid overcrowding the foyers.
  • Our floors will be marked to manage queuing and movement throughout.
  • Hand sanitiser will be available throughout the venue.
  • Posters with health & safety guidelines will be displayed in the venue.
  • Furthering our existing high standards of cleanliness and hygiene protocols, Penrith Performing & Visual Arts has introduced routine measures of frequent cleaning before during and after events.  This will include the frequent cleaning of high touch surfaces such as door handles, push plates, handrails, lift buttons, toilets and any other surface identified as being touched by people.
  • Events will not have an interval, to minimise patron congestion in shared spaces and facilities.
  • Group bookings should only be from the same household group.
  • All events will be ticketed.

Our Theatre Bars

  • According to the latest update from NSW Health, drinking while standing up at indoor venues is not be allowed
  • Queuing for bar service will use 1.5m physical distancing.
  • During busy times two bars will be open pre-show to avoid overcrowding the foyer areas.
  • We encourage cashless payments.
  • Tables, chairs, stools and high touch surfaces will be sanitised after every use.
  • Glassware will be washed in a commercial dishwasher after each use.
  • Self-serve water stations will be unavailable to minimise touch points.


It is the responsibility of every individual to help stop the spread of COVID-19.

If you have experienced cold or flu like symptoms in the last 14 days, have a temperature and/ or been in contact with a confirmed case of COVID-19, it is our right to refuse you entry into our venue. The health and safety of our patrons and staff is extremely important to us. Please contact us before your event if any of the above applies to you.

We continue to closely monitor and adhere to the regulations and advice provided by the Australian Government Department of Health and in accordance with NSW Government guidelines. PP&VA’s COVID Safe plans will continue to evolve as the health advice changes.