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Health & Safety Guidelines

The Joan is a registered COVID Safe venue and we are now operating under strict new guidelines. Your health and safety is our priority.

Help us prevent the spread of COVID-19

  • Practise physical distancing.
  • Avoid close contact with other people.
  • Wash your hands frequently with soap and water for 20 seconds.
  • Use hand sanitiser (including before and after eating).
  • Sneeze or cough into elbow.
  • Do not attend if you are experiencing any symptoms of COVID and/or have been in contact with a confirmed case.
  • Remain in your allocated seat for the performance.
  • Allow plenty of time to get to your seat – theatre will be open 30 minutes before the show.
  • Use the print at home function for your tickets, or show them on your phone. We will not be providing printed tickets unless in special circumstances, and in those cases we will minimise ticket handling for safety.
  • Please be kind to our staff – they are there to help you enjoy your visit. Please don’t give them a hard time about the necessary changes to your theatre visit.

What we are doing to help – And how you can help us:

  • Capacity restrictions are currently in place. As a result our venue is operating at a reduced capacity which is being safely managed by our staff.  The auditorium, foyers, bathrooms and hallways have capacity limits that are clearly signposted.
  • All visitors (patrons, artists, students, contractors, staff, volunteers and other personnel) must register their attendance on site using the QR Codes located near the entry points. Staff are available for assistance, and a manual option is available for those unable to register online.
  • We will have a COVID-safety Marshall on duty for each performance to oversee patron safety.
  • Theatres will be open 30 minutes before the show to allow plenty of time for patrons to be seated.
  • Patrons will have temperatures checked, be offered masks and sanitizer, and will be made aware of our COVID-safe terms and conditions on entry.
  • Theatre layouts have been adapted to allow space between seats for safe physical distancing. Fewer tickets will be allocated for each performance. Household groups may be seated tother with spacing between each group.
  • Toilet facilities are available in three locations: opposite the lifts on the ground floor, off the Borland Foyer on the ground floor (Concert Hall end); and upstairs on Level Two. For Q Theatre performances, the Borland Foyer facilities may be opened according to patron numbers for safe distancing.
  • Seating will be sold as General Admission then allocated 24 hours prior to the event with distancing between groups and individuals to maintain safety protocols. Please check your email and make sure that we have current contact details for you.
  • Please be aware that when you book your ticket you will receive an email confirmation. This is not your ticket – your ticket with seat allocation will be emailed to you on the day of the performance.
  • Online sales will be cut-off 24 hours prior to the event to allow for allocation of seats. If you wish to purchase a ticket after the cut-off time, please call the Box Office directly on 02 4723 7600.
  • The auditorium doors will open early to allow audience members to head directly to their seat to avoid overcrowding the foyers.
  • Our floors will be marked to manage queuing and movement throughout.
  • Hand sanitiser will be available throughout the venue.
  • Posters with health & safety guidelines will be displayed in the venue.
  • Furthering our existing high standards of cleanliness and hygiene protocols, Penrith Performing & Visual Arts has introduced routine measures of frequent cleaning before during and after events.  This will include the frequent cleaning of high touch surfaces such as door handles, push plates, handrails, lift buttons, toilets and any other surface identified as being touched by people.
  • Events will not have an interval, to minimise patron congestion in shared spaces and facilities.
  • Our staff will be wearing masks and we encourage patrons to wear masks but do not require it.
  • Group bookings should only be from the same household group. While groups and individuals are allocated seats with physical distancing measures, groups from the same household will be excluded from this.
  • All events will be ticketed. Patron contact details will be collected at time of purchase for contact tracing purposes. If you are booking tickets for a household group, you will be the main source of contact. Please also ensure that you take note of who you attend the performance with and confirm that you have means to contact them if asked. As always, all information is held in accordance with relevant privacy law requirements.

Our Theatre Bars

  • Queuing for bar service will use 1.5m physical distancing.
  • During busy times two bars will be open pre-show to avoid overcrowding the foyer areas.
  • We encourage cashless payments.
  • Tables, chairs, stools and high touch surfaces will be sanitised after every use.
  • Glassware will be washed in a commercial dishwasher after each use.
  • Self-serve water stations will be unavailable to minimise touch points.


It is the responsibility of every individual to help stop the spread of COVID-19.

If you have experienced cold or flu like symptoms in the last 14 days, have a temperature and/ or been in contact with a confirmed case of COVID-19, it is our right to refuse you entry into our venue. The health and safety of our patrons and staff is extremely important to us. Please contact us before your event if any of the above applies to you.

Penrith Performing & Visual Arts recommends that all patrons download the COVIDSafe app on the Apple App Store or Google Play.

We continue to closely monitor and adhere to the regulations and advice provided by the Australian Government Department of Health and in accordance with NSW Government guidelines. PP&VA’s COVID Safe plans will continue to evolve as the health advice changes.