Information for
School Holidays Groups

Information for School Holidays Groups

PLANNING YOUR EXCURSION

How to Book

Book your excursion to The Joan in just 2 easy steps! School Holidays performances sell fast – We recommend you book early to secure your tickets for your preferred performance.


STEP 1: COMPLETE AND SUBMIT THE BOOKING FORM TO US

All bookings for school groups require a completed booking form.

  • ONLINE
    You can complete our online Schools Holidays Booking Form on the individual show page on our website or by clicking the button below.

Groups Booking Button

Alternatively, you are can fill out and submit the booking form at the back of our Arts Education brochure and return it to The Joan via one of the following options:

  • SCAN AND EMAIL to our Box Office Manager at boxoffice@penrith.city (Please copy in creativelearning@penrith.city)
  • POST IT to Joan Sutherland Performing Arts Centre, ATTN: Box Office, PO Box 2, Penrith, NSW, 2751
  • DROP IT OFF IN PERSON to The Joan’s Box Office – 597 High Street, Penrith

STEP 2: BOOKING CONFIRMATION AND PAYMENT

After we receive your completed booking form, we will email your Admin/Accounts team with an invoice for 50% of the total value of your booking. We require the deposit to be paid 30 days from the date of the deposit invoice and final payment, with correct attendance numbers, at least 2 weeks prior to the performance date.

In the event the booking is made within 30 days of the performance date, payment must be made in full at least 2 weeks prior.

Changes to numbers must be submitted in writing to boxoffice@penrith.city and payment for additional tickets is due immediately.

We advise you check your invoice carefully upon receiving it as this is confirmation of your booking date and time.

We will do our best to accommodate your first preference for performance dates and times, but cannot guarantee availability. Bookings are processed in the order in which they are received.

If we do not receive payment by the due date on your invoice, your tickets may not be held. If you are having difficulty organising payment, please contact us immediately on (02) 4723 7600.


PRIOR TO YOUR EXCURSION

To ensure you have a hassle-free excursion, we will send an email to the supervisor or supervisors listed on your booking form prior to your visit, detailing important information about your visit, which may include changes to running times and audience information.

WE LOOK FORWARD TO SEEING YOU AT THE THEATRE!

A COVID-19 Safety Message

We're COVID Safe imageThe Joan is a registered COVID Safe venue and is following strict NSW Government guidelines and expert public health advice. Your health and safety is our priority.

Please click here to view our full COVID Safe Plan and our new ticketing Terms and Conditions.

Please note safety measures may change. We regularly update our processes based on the latest government advice.

In accordance with NSW Health regulations The Joan is operating at 75% of capacity from 7 December 2020.

The easing of restrictions includes the removal of physical distancing requirements in seated indoor venues, with mask-wearing strongly recommended.

There will be no vacant seats between bookings in seated indoor venues for all tickets sold from Friday 11 December. If your ticket was purchased prior to this date, and this change is problematic for you, please get in touch by email (boxoffice@penrith.city) or phone (02) 4723 7600.

It is the responsibility of every individual to help stop the spread of COVID-19. If you have experienced cold or flu-like symptoms in the last 14 days, have a temperature and/or been in contact with a confirmed case of COVID-19, it is our right to refuse you entry into our venue. The health and safety of our patrons and staff is extremely important to us. Please contact us before your event if any of the above applies to you.

We strongly recommend all staff and visitors (12 years and older) wear masks inside The Joan.

For more information on how you can help us keep our community safe, please click here.

Risk Assessment

Click here to download a copy of The Joan’s current Risk Assessment

Accessibility

At The Joan, we are dedicated to creating inclusive, quality educational arts experiences for all students and teachers, including those with specific needs.


THEATRES

This year, all the productions in our education season will take place in the Q Theatre.

The Q Theatre is an amphitheatre style auditorium with tiered seating and a thrust stage, which provides audiences with an intimate theatre experience. Seating 374 people, it is located on Level 1 of The Joan and is accessible via our lift or stairs. There is level access and accessible seating at the back of the theatre in row K.

Please advise if your group has any specific access requirements for seating on your booking form.


WHEELCHAIR AND LEVEL ACCESS

STREET AND BOX OFFICE ACCESS
The Joan has two main entrances along High Street:

  1. Opposite Westfield Penrith; and
  2. Opposite Penrith City Council’s Civic Car Park

Both entrance ways have level access to the ground floor foyer, which includes Box Office, our lift and accessible toilets. Our Box Office is located inside the entranceway opposite Westfield Penrith.

LIFTS
There is lift access to all levels of The Joan.

FOYER
Situated on the ground floor, our main foyer space, the Atrium Foyer, is within walking distance of the main entrances and exits of the venue, Box Office, accessible toilets and the lift. The foyer is the central meeting point for school groups following arrival, during a show interval or prior to leaving The Joan.

ACCESSIBLE TOILETS
Accessible toilets are located on:

  • Ground Floor – Opposite the entrance to the lift; and
  • Level Two – Opposite Orchestral Room 2

SPECIFIC NEEDS

Auslan Interpreted symbol AUSLAN PERFORMANCES

Australian Sign Language (Auslan) interpreting is provided for select performances throughout the year. Aural cues essential to the storytelling and theatrical experience are translated into sign language, giving students or teachers who are Deaf the opportunity to engage with the production.

Relaxed Performance symbol RELAXED PERFORMANCES AND SOCIAL STORIES

Relaxed performances are designed to reduce anxiety and create a supportive atmosphere for patrons with autism spectrum conditions, learning disability and sensory and communication needs.

Modifications will differ depending on the show, but can include:

  • The theatre doors being left open allowing audience members to enter and exit as needed throughout the show;
  • The house lights being dimmed, but not turned all the way down; and
  • Noise and movement and light and sound effects being toned down or removed.

Social stories use pictures and words to introduce students to what they can expect during their excursion. They tell the story of your journey at the theatre from arrival to the end of the performance, offering positive options to help with fears and triggers such as loud noises.


OTHER REQUESTS

Upon request we may be able to provide accessible services other than those listed to help make your school groups visit more comfortable. Please let us know of any request you have on your booking form and we will do our best to arrange it.

E boxoffice@penrith.city (Please copy in creativelearning@penrith.city)
P (02) 4723 7600

Getting Here, Parking and Bus Drop Off Zones

The Joan is located at 597 High Street, Penrith and is accessible by car, train, bus and walking.


BY TRAIN

The Joan is a mostly flat walk from Penrith Station. Exit the station on the Westfield Penrith side. Cross the street and walk through the shopping centre. Turn left through the small food court and out the doors. The Joan is located across the grass and has level access. Walking time will vary depending on the age and size of the group. We recommend allowing 15 minutes to get comfortably from the station to The Joan with a group. You will find The Joan on your right. For more details about getting to The Joan via train visit transportnsw.info

BY CAR OR BUS 

Follow the M4 from either the east or west and turn off at the Mulgoa Road exit. Head north following the signs to Penrith’s CBD. When you come to the major intersection at High Street and Mulgoa Road, turn right into High Street and then left at the roundabout.


Parking symbol PARKING AND BUS DROP OFF ZONES 

Parking is available outdoors at Penrith City Council’s Civic Place Car Park, opposite The Joan. Time limits apply and are indicated on the signs.

School buses can drop off and pick up your group in the designated area at Penrith City Council’s Civic Place Car Park. Please note, there is no parking available for buses in this area. We recommend that you advise the bus company or your school’s bus driver of this in advance so they are prepared to find an alternate place to park after dropping you off and organising timing to pick you up.

Access to The Joan from the car park is level and wheelchair friendly.

A Handy Guide to Theatre

Attending the theatre is a magical and exciting experience for all ages. For some of your students, an excursion to The Joan may be their first time seeing live theatre. To ensure you have a positive and memorable time, we have put together a Handy Guide of tips to discuss with your students prior to attending a show.

Click here to download a Word version of the Guide
Click here to download a PDF version of the Guide


INFORMATION FOR THE DAY OF YOUR EXCURSION

To ensure you have a hassle-free excursion, we will send an email to the supervisor or supervisors listed on your booking form prior to your visit, detailing important information about your visit, which may include changes to running times and audience information.

Arrival Times

Arrival Times

Please arrive no later than 30 minutes prior to the start time of the performance or event. We advise that you check the performance web page to see if there is a lock out period before attending the theatre.

Latecomers will be admitted in a suitable break during the event, if possible.

If you are running late, please call Box Office.

  • Contact Box Office for More Info: (02) 4723 7600
Check-In, Tickets and Seating

Check-In, Tickets and Seating

Seating for school holidays performances is General Admission. Please check in at Box Office upon your groups arrival. Our Front of House staff will escort you and your school group to your seats. If you have any specific access requirements for seating, please ensure you indicate this on your booking form.

If you are attending a general public performance, tickets will be sent to the organising supervisor via email.

  • Contact Box Office for More Info: (02) 4723 7600
Bags

Bags

The Joan encourages school holidays groups to leave bags/backpacks at home or your centre as secure storage is not available.

In the event your group bring their bags, please check each child tucks their bag away safely underneath the seat they are allocated in the theatre.

  • Contact Box Office for More Info: (02) 4723 7600
Duration

Duration

Performance duration may vary due to the nature of live theatre. Please check the show page on our website for the most up-to-date run time before attending The Joan.

We recommend you allow additional time at the end of the performance for transport back to school.

An email including an updated duration will be sent out to supervisors prior to the event.

  • Contact Box Office for More Info: (02) 4723 7600

SECURE YOUR TICKETS

Groups Booking Button


MORE INFORMATION AND ENQUIRIES

If you have any queries, please do not hesitate to contact us:
Email boxoffice@penrith.city (Please copy in creativelearning@penrith.city)
Phone (02) 4723 7600


WE’RE COVID SAFE

We're COVID Safe logo. a registered COVID-safe business. The Joan is a registered COVID Safe business.
For more information please click here.


THANK YOU TO OUR SPONSOR

Celestino logo

Celestino proudly supports The Joan’s 2021 Arts Education Season

CEO John Vassallo believes, “there’s an enormous social value in showing children they can imagine the unimaginable. In order to boost literacy and create well-rounded, confident, curious and creative minds, kids need the opportunity to be involved in live theatre.”