Box Office

Box Office

Everything you need to know about buying tickets and gift vouchers for The Joan.

(If you want to hop straight over to the Box Office to buy tickets without browsing What’s On, click here)

Contact & Location

Box Office Hours

The Joan’s Box Office is open Monday – Friday 9am – 4.30pm and one hour before performances.

Online, we are open 24/7.

Box Office Location

You can find the Box Office at the eastern end of The Joan’s atrium foyer – this is the end closest to Westfield.

Box Office Contact

Phone 02 4723 7600


Please note that at times we experience high volumes of calls and an email backlog, however we will respond to your query as quickly as we can.

2019 Season Subscriptions

Choose four, six or eight of The Joan’s 2019 Season Shows as a Subscription Pack.

You’ll save money, set your social calendar in advance and reap the benefits of being part of our Subscriber community.

Subscribers are entitled to free ticket exchanges to another performance of the same show, and are first in line for loyalty offers including a 15% discount on Nugan Estates Wines.

Learn More

How to buy tickets


To book your theatre tickets online for any performance at The Joan, simply head over to our What’s On page, and find the show you’re after. If you’d like to read a bit more about the performance before booking, click on the show title to be taken to the event page, where you’ll see a large ‘book now’ button below the main image. If you want to go straight from the What’s On listing to the booking page, click on ‘buy tickets’ when you hover your mouse over the event tile.

Please arrive at the Box Office at least 30 minutes before the start of the performance to collect your tickets.

Payment can be made by Visa or Mastercard. We do not accept American Express.
Please note: there is a $4 booking fee for tickets booked over the phone (increasing to $5 in 2019).

By Phone

To book your tickets over the phone call the Box Office on 02 4723 7600. During busy times your call will be placed in a queue and answered in strict rotation.

Your tickets will be available for collection at the Box Office ahead of the performance. Please bring your concession/industry card or other proof of discount eligibility to the theatre when you collect your tickets.

Payment can be made by Visa or Mastercard. We do not accept American Express.
Please note: there is a $4 booking fee for tickets booked over the phone (increasing to $5 in 2019).

In Person

Tickets can be purchased in person by credit card, eftpos or by cheque.

There is no booking fee for counter cash sales. All card sales incur a booking fee of $4 in 2018, increasing to $5 in 2019.

Please make sure you bring your concession/industry card or other proof of discount eligibility to the Box Office with you.

Tickets for families, children and babies

Most of our Kids & Families shows have a special family ticket price of $80.

This price is for four people, no more than two adults.

Children’s ticket prices are set at $20 for The Joan’s Kids & Families shows.

Ticket prices may vary for performances held at The Joan but not presented by us. Different presenters and promoters have varying pricing structures and conditions, so always check the details before purchasing.

Children aged under two years do not require a ticket, providing they can sit on a parent or carer’s lap.

Prams are not permitted in the theatres. For all Kids & Families performances in the Q Theatre, you can store prams and strollers in the holding room. Other performances in the Concert Hall, please store them via the side stage.

Exchanges and Refunds

All tickets are non-refundable. Exceptions may occur in particular circumstances as outlined in the Live Performance Australia Ticketing Code of Practice. See our Terms & Conditions of Sale for further information.

Subscribers are eligible for free exchanges within a season of a performance.

If you can’t get to a show we encourage you to give your ticket to a friend to use.

Beware of Ticket Resellers

If you purchase tickets from a reseller such as Viagogo, StubbHub or one of the many other resellers in the marketplace, you may be paying too much, or potentially purchasing tickets that are not valid.

Tickets for all shows at The Joan should always be purchased direct from our Box Office or from our website.

Only tickets that have been purchased officially through The Joan will be admitted to performances.

For more information click here to check out the Live Performance Australia Safe Tix Guide.

Sold Out Performances

Our website will indicate when shows are nearing capacity, and when they are sold out. From time to time additional seats will be put on sale and we will notify patrons via our Facebook page.

Booking Fee

Phone, internet and card transactions incur a $4 booking fee.

In 2019 this will increase to $5.

BOOK BEFORE 31 December 2019 for 2018 prices!

Concessions and Discounts

We love our audiences young and old(er).

We’ve listened and from 2019 we are re-introducing concession prices for all Seniors Card holders, and we’ve set special seniors matinee prices on six of our season performances.

So, in 2019 concession pricing is available for any type of pensioners, Australian Government Health Care Card and Seniors Card holders as well as full time tertiary, TAFE and school students.

All performances also have an under 30s price.

Western Sydney University Students are eligible to $15 tickets in The Joan’s subscription season on presentation of a valid student ID.

Selected performances have family ticket packages available.

Subscription packs offer 10%, 12% and 15% discounts for 4, 6 and 8 pack selections respectively.

In some cases a student discount price is also offered, including exclusive discounts for Penrith Conservatorium students.Check individual show listings for details.

Gift Vouchers

The Perfect Gift - How to Buy

Take the hassle out of gift selection. Vouchers are a win-win solution – you’re giving the promise of great entertainment and the chance for the recipient to tailor their choice to suit their own tastes and timings.

Joan Gift Vouchers can be used for any performance or ticketed events at The Joan. Simply choose the amount you wish to spend, make your purchase and an email with the Gift Voucher will be sent to you.

Vouchers can be purchased and redeemed online, on the phone or over the counter at our box office.



Depending on the presenter and the performance, group discounts may be available. Check individual show listings for details.