Your Visit

Your Visit
Getting to The Joan

You can find us at 597 High Street, close to the Penrith City Council building and Westfield.

We’re a short walk through Westfield from Penrith train station, and if you’re coming by car we’re just off Mulgoa Road, past the roundabout on High Street. There are several parking options nearby.

Our Box Office is on the ground floor, at the Westfield end, near the bar and the lift.


City Rail trains and Blue Mountains services arrive at and depart from Penrith Station. Timetables are available from the Transport NSW website. The Joan Sutherland Performing Arts Centre is a short walk from Penrith Station via Penrith Plaza.


Traveling from Sydney and the Blue Mountains, take the Mulgoa Road exit from the M4. Continue along Mulgoa Road and turn into High Street.

Travel time from Sydney CBD can vary. The M4 can become quite congested with commuter traffic on Friday evenings so it is a good idea to allow extra travel time.

Generally, the trip by car takes an hour from the CBD. Travelling from the Blue Mountains is fairly straight forward (though extra time should be given for Sunday afternoon travel).


The following off-street parking is available:

  • Penrith Civic Centre car park (at Penrith City Council)
    This parking is outdoors. Until 3.30pm on weekdays there are limits to how long you can park here. There are 1 and 2 hour parks. After 3.30  there is no restriction. Check the signs for weekends. Actually check the signs all the time, because sometimes they may change.Enter this car park from High Street. Turn right off Mulgoa Rd (if you’re heading toward Penrith with Panthers etc behind you) and then left at the roundabout into this park. If there’s nothing available in here you can come back out again and continue a little further past the Joan and left into:
  • Westfield Penrith Plaza car park (subject to Westfield parking terms and conditions – first 2 hours free, or 4 hours if you have the Westfield app). Or you can turn right at the same lights as into Westfield and then left into:
  • Union Road car park (opposite the Centre and is free all day and evening). Some parks are only three hours but many are all day.

Penrith City Council has also put together this handy little PDF map with all the nearby parking on it.

Seating Plans

It’s good to have an idea of where you’d like to sit. Download seating plans for our theatres here.

Q Theatre Seating Plan

Q Theatre Seating Plan (showing best spots for the hearing loop)

Concert Hall Seating Plan

Opening Times


In Person (during school term)
Monday & Tuesday 2pm – 7.30pm
Wednesday – Friday 9am – 7.30pm
One hour before performances

In Person (school holidays)
Monday & Tuesday 2pm – 4.30pm
Wednesday – Friday 9am – 4.30pm
One hour before performances

Please note our regular Ticketing Services phone hours are
Monday – Friday
9am – 7.30pm (during school term)
9am – 4.30pm (school holidays)

Online bookings 24 hours

Phone (02) 4723 7600


The Joan is committed to ensuring access for all people. We prefer to engage directly with our patrons with a disability to fully understand your needs and provide you with the best possible service. Companion card bookings are accepted.

For our patrons with a disability our theatres are equipped with:

  • Space for wheelchairs with strong sight lines and easy access. The Concert Hall has two companion seats available per wheelchair space, and the Q Theatre has one companion seat available per wheelchair space.
  • Hearing loop for patrons with impaired hearing in our Q Theatre (click here for a floor plan showing best seats for the hearing loop)
  • Audio Described Performances (selected performances) for our visually impaired patrons


  • Accessible parking (nearby Council car park and Westfield car park) and accessible pathways to venue
  • A lift to all levels of the building and flat, accessible pathways to seating

Box Office

  • Our Box office is equipped with a counter that allows us to appropriately serve our patrons in a wheelchair
  • To provide excellent service, we prefer our patrons with a need of one of our wheelchair spaces to call our Box Office to book tickets.


  • Accessible bathrooms are located on the ground floor and level two.


  • Two sets of Men’s and Women’s toilets are located on the ground floor; one opposite the lift and the other off the Borland Foyer, near the Concert Hall.
  • There are also Men’s and Women’s toilets on level two
  • Accessible toilets are located on the ground floor and level two
  • Baby change facilities are located on the ground floor


Attending with babies and children

Storage for prams and strollers
For all Kids & Families performances in the Q Theatre, you can store prams and strollers in the holding room. Other performances in the Concert Hall, please store them via the side stage.

Tickets for children
Children aged under two years do not require a ticket, providing they can sit on a parent or carer’s lap.

Baby change facilities are located on level one.

Concessions and Discounts

We love our audiences young and old(er).

We’ve listened and from 2019 we are re-introducing concession prices for all Seniors Card holders, and we’ve set special seniors matinee prices on six of our season performances.

So, in 2019 concession pricing is available for any type of pensioners, Australian Government Health Care Card and Seniors Card holders as well as full time tertiary, TAFE and school students.

All performances also have an under 30s price.

Western Sydney University Students are eligible to $15 tickets in The Joan’s subscription season on presentation of a valid student ID.

Selected performances have family ticket packages available.

Subscription packs offer 10%, 12% and 15% discounts for 4, 6 and 8 pack selections respectively.

In some cases a student discount price is also offered, including exclusive discounts for Penrith Conservatorium students.

Check individual show listings for details.

Want to grab a bite before a show?

Enjoy a variety of food and drink options along High Street!

Find out where!